Terms of Service

Tushen is a private dining house based in Sydney, Australia, offering chef-led fine dining experiences hosted at private homes, venues, and event spaces. References to "Tushen", "we", "us", and "our" are to the Tushen business operating under those names. "Client" or "you" means the individual or entity that submits an enquiry or in whose name a booking is confirmed.

An enquiry is a request for a tasting menu and quotation; it does not constitute a confirmed booking and does not reserve a date.

We respond to enquiries with a proposed menu, pricing, and the terms specific to the occasion. Quotations are valid for the period stated in the proposal and are based on the date, venue, guest count, and scope described in the enquiry. Material changes to those particulars may require a revised quotation.

A booking is confirmed only when Tushen issues a written confirmation and the required deposit has been received in cleared funds. Until confirmation is issued, the proposed date remains available to other clients.

A non-refundable deposit, calculated as a percentage of the engagement fee, is required to confirm a booking. The balance is payable in accordance with the schedule set out in your booking confirmation, and in any event before the commencement of the event unless we have agreed otherwise in writing.

Quoted fees are inclusive of menu development, sourcing, the chef brigade, in-house service, and standard service ware unless stated otherwise. Beverage programs, sommelier service, floristry, styling, hire, accommodation, travel beyond the Sydney metropolitan area, and any third-party fees are quoted separately where applicable.

Unless stated otherwise, fees are quoted in Australian dollars and exclude GST. Late payment may attract interest at a commercially reasonable rate and may, at our discretion, result in suspension of preparations for the event.

Changes to the date, venue, guest count, menu, beverage program, or service requirements must be confirmed in writing and may affect pricing, feasibility, and the cancellation position.

Final guest numbers must be confirmed no later than seven days before the event. Numbers may increase after that date subject to our written agreement, but downward adjustments will not reduce the engagement fee.

Cancellation terms reflect the level of bespoke preparation, sourcing, and brigade scheduling already committed to your evening. Unless your booking confirmation states otherwise: cancellations more than 30 days before the event forfeit the deposit; cancellations between 30 and 14 days before the event are charged at 50 percent of the engagement fee; cancellations within 14 days of the event are charged at 100 percent of the engagement fee.

Where we are able to re-engage the brigade and re-sell ingredients, we will adjust the cancellation charge in good faith.

Postponements requested with reasonable notice will be accommodated where possible. The deposit will be applied to the rescheduled date, subject to availability and any incremental costs.

Neither party is liable for failure or delay in performing its obligations to the extent caused by events beyond its reasonable control, including natural disasters, public health orders, governmental restrictions, civil disturbance, infrastructure failure, or comparable events. In such cases we will work with you in good faith to reschedule the occasion or to refund amounts not already committed to suppliers, brigade, or sourcing.

Please disclose all allergies, intolerances, religious and cultural requirements, and other dietary needs at the time of booking, and confirm them in writing no later than seven days before the event.

While Tushen takes great care to accommodate disclosed requirements, our kitchens handle a wide range of ingredients including nuts, shellfish, dairy, gluten, and alcohol. Cross-contact cannot be entirely excluded and we cannot guarantee allergen-free preparation. We will not be liable for reactions to ingredients that were not disclosed in writing prior to service.

Where beverage service is provided by Tushen, we serve responsibly and in accordance with applicable liquor licensing requirements. We may refuse service to any guest who appears intoxicated or who is under the lawful drinking age, and we may decline to serve alcohol if local licensing or venue conditions are not satisfied.

You are responsible for ensuring that the venue is available, lawful for the proposed use, safe, and operationally suitable for catering on the agreed scale. This includes reasonable kitchen access, power, water, ventilation, refrigeration, lighting, waste disposal, parking or loading access for the brigade, and compliance with any building, strata, body corporate, or council requirements.

We will conduct a site review where appropriate. If, in our reasonable opinion, conditions present a risk to guests or staff or materially compromise the experience, we may modify, postpone, or discontinue service in whole or in part without refund of amounts already committed.

Tushen reserves the right to discontinue service in the event of unsafe, threatening, harassing, or abusive behaviour toward our team, suppliers, or other guests. Where service is discontinued for that reason, no refund will be issued and outstanding amounts remain payable.

We treat the identity of our hosts and guests, the nature of occasions, and any information observed during service as strictly confidential. Our handling of personal information is described in our Privacy Policy.

Tushen will not publish, photograph, name, or otherwise publicise an occasion, host, guest, or venue without the host's prior written consent. Where additional confidentiality measures are required, we are pleased to enter into a bespoke non-disclosure agreement.

Menus, recipes, plating designs, photography, written materials, and other works created by Tushen remain the intellectual property of Tushen. We grant you a personal, non-transferable licence to use any materials provided to you in connection with your event for that event. Use of Tushen's name, marks, or imagery in any external communication requires our prior written consent.

Personal photography by guests for private use is welcome unless the host directs otherwise. Commercial, editorial, or press photography requires our prior written consent and may be subject to additional terms.

Tushen holds public liability and product liability insurance appropriate to the conduct of our business. Certificates of currency can be provided on reasonable request. You are responsible for any property, building, contents, event-cancellation, or guest insurance relating to the venue and your occasion.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other law that cannot lawfully be excluded.

Subject to the foregoing, to the maximum extent permitted by law: our total aggregate liability arising out of or in connection with an engagement is limited to the fees actually paid to Tushen for that engagement; neither party will be liable for any indirect, consequential, special, or incidental loss, loss of profits, loss of opportunity, or loss of reputation; and our liability is reduced to the extent caused or contributed to by you, your guests, or third parties not engaged by Tushen.

Where you direct us to work with a third party of your choice (for example, a venue, household team, security provider, florist, or beverage supplier), Tushen is not responsible for the acts or omissions of that party. We will coordinate in good faith and flag any operational concerns in advance.

The Tushen website is provided for informational purposes. Menus, imagery, and descriptions are illustrative and may evolve. You agree not to use the site in a manner that is unlawful, infringes our or any third party's rights, or interferes with the operation of the site.

Notices under these terms should be sent in writing to the contact details below or to the address set out in your booking confirmation. Notices are taken to be received when delivered to a person at that address, or, in the case of email, on the next business day after sending unless we receive an automated response indicating non-delivery.

These terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of that State and the courts competent to hear appeals from them.

We may update these terms from time to time. The version in force at the time of your enquiry or booking is the version that applies to that engagement. If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force and effect.

For questions about these terms or any aspect of an engagement, please reach Tushen on +61 412 572 467 or through the enquiry form on this site.